UPDATE: Earlier today, July 28, Leenzee, the developer of Wuchang: Fallen Feathers, released an updated statement on Steam to further apologize for the game's launch problems and pledge a detailed explanation of the issues is coming soon.
In the meantime, Leenzee stated it is "closely following all community channels" and that "every voice – whether critical or constructive – has been heard, carefully considered, and actively discussed to identify solutions."
Addressing concerns around pre-order rewards and the compensation initially provided, Steam Deluxe Edition owners will now receive three additional deluxe outfits and four new weapons. Standard and Deluxe edition owners will get three more headgear pieces.
Regarding performance and optimization?
"We will continue to address performance issues and keep refining the game based on player feedback – including difficulty settings and boss fights – in future updates," Leenzee added, outlining the following planned improvements:
Fix crashes on various hardware configurationsBoost frame rates and minimize stuttering on certain graphics cardsOptimize default settings for specific graphics cardsAdjust the recovery speed after being knocked downReduce damage and frequency of certain trapsLower the impact resistance of some weaker monstersDecrease exploration pressure in select areasResolve issues where missing items block quest progressionImprove monster and boss AI behaviorEnhance texture quality in low-resolution zonesRefine asset detail and accuracy in certain regions
"We truly appreciate every player's support and encouragement. We are earnestly reviewing our development processes and working to strengthen our capabilities to provide higher-quality services more effectively," Leenzee concluded. "We ask for your patience as we address these improvements systematically. We hope that in time, both our work and our team can meet your expectations."
At the time of writing, the game's Steam user rating is still "Mostly Negative."
