The Veli Communication Triangle is your go-to tool for seamless communication with your child's preschool in Ocean Colleges. By simply logging into the app, you gain instant access to vital information about your student. Whether it's checking their nutritional status, scheduling an appointment with their teacher through an in-app message, or exploring the daily menu, everything is at your fingertips.
Frequently Asked Questions
1. Why can't I log into the application? It either gives an error or logs me out.
There could be several reasons for this issue. First, ensure you have a stable internet connection and that you're using the latest version of the app. Common issues include:
- Mismatched Users: Your interactive user and VUU user might not match, causing the application to fail.
- VIU User Issues: Even if you have a VIU user, it may not be activated or authorized, often resulting in a blank page within the app.
- Session Termination: User sessions can be terminated at set intervals. If this happens, simply log out by touching the authority button at the top right, then log back in.
2. How can I reset my password?
Our system is integrated with Interaktif, allowing you to reset your password directly through the Interactive platform.
3. Why am I not receiving notifications?
Make sure the app is allowed to send notifications. You can verify this in your device's settings under Applications > Parent Communication Triangle. If necessary, resolve the issue by logging out and then logging back in.
4. Why do I receive updates so frequently?
We are constantly enhancing the application to improve the parent-teacher relationship and manage various levels of authority. Some updates are specific to certain stages or aimed at performance improvements.
5. My issue isn't listed above, or the suggested solutions didn't work. What should I do?
Reach out to us by emailing your username, device model, and app version to [email protected]. Alternatively, you can automatically initiate these actions by tapping the "Support" button in the app's right-side drop-down menu.
