The "My o2" app is your go-to solution for managing your mobile services efficiently. Whether you're on a prepaid or contract plan, this multiple award-winning app brings the most crucial services and benefits right to your fingertips, anytime and anywhere. For business customers, the o2 Business App is also available, ensuring that everyone can enjoy seamless management of their o2 services.
Key Features of the Mein o2 App
For Contract Customers
- Check Consumption: Monitor your data usage at home and abroad, along with your telephony and SMS usage outside of flat rates. You can even set this up as a home widget for easy access.
- Tariff Details and Options: View your current tariff details and explore additional tariff options to customize your plan.
- Customer Data Management: Easily update your personal information on the go.
- Invoices and Itemized Bills: Access your invoices and detailed billing statements (EVN) at any time.
- SIM & Contract Services: Handle tasks such as number portability, order and activate eSIM, manage third-party services, and more.
- Network Check and Fault Reporting: Perform a live check of the o2 network and report any faults directly from the app.
- Priority Loyalty Program: Enjoy new customer benefits every month through our exclusive Priority loyalty program.
For Prepaid Customers
- Data and Units Check: Keep an eye on your used data volume and units, including minutes and SMS.
- Credit Management: View your current credit balance and top up easily within the app.
- Tariff and Options: Change your tariff or book additional options to suit your needs.
- Customer Data Management: Update your personal information conveniently while on the move.
- Network Check: Perform a live check of the o2 network to ensure you're always connected.
For My Handy Customers
- Contract Information: Access detailed information about your My Handy contract.
- Digital Invoices: View your invoices digitally for easy access and storage.
- Installment Plan Insights: Keep track of your installment plan progress.
- Early Payment Option: Take advantage of the early payment feature to manage your finances better.
Important Notes
The Mein o2 app is designed for o2 private customers. Business customers should use the o2 Business App. Please note that Alice Mobile connections and services from third-party providers are not supported within the Mein o2 app.
Liability and Requirements
Please be aware that the Mein o2 app relies on the online services provided by Telefónica Germany. While we strive to maintain constant availability, there may be times when the service is not accessible. To use the Mein o2 app, you'll need an account at o2online.de.
