Dynamic Real-Time Scheduling with Permanent Connection to Your Employees
FLS MOBILE FLOW EDITION
Our vision is to revolutionize field service with a mobile solution that harnesses the power of digital transformation, supporting your on-site employees efficiently and effortlessly, without adding to their workload.
The FLS MOBILE App (FLOW EDITION) streamlines the entire field service process, promoting transparency and eliminating paper-based workflows, allowing your team to concentrate on delivering exceptional customer satisfaction.
From real-time notifications about the engineer's arrival or delivery at the customer's location via text message to live on-route tracking, we ensure minimal waiting times for your clients.
Our dynamic route scheduling feature (FLS Real-Time-Scheduling) maximizes agility, seamlessly integrating same-day and ad-hoc requests into the route schedule.
The Next Level: Transferring Fully Digital Workflow Processes to an App – FLS MOBILE FLOW EDITION
Are you currently modeling your processes in the BPMN standard or planning to do so? With FLS MOBILE FLOW EDITION, you can effortlessly transfer these processes to your field service app, which provides an intuitive and user-friendly interface tailored to the specific needs of your service cases.
FEATURES AT A GLANCE
BPMN Workflow Tool Set: Workflow processes in the BPMN standard can be easily mapped and flexibly compiled. This tool set facilitates rapid and compact digitization of processes.
User and Role Reference: The app offers clear, simple, and self-explanatory guidance, supporting the skills of your engineers and drivers while minimizing errors during execution.
Data Transmission: All necessary data for deployments, such as customer master data, object data, and material data, are transmitted to the engineer's device, supporting offline, online, and hybrid scenarios.
GIS Mapping: Utilize geographic information systems like Google Maps or custom GEO systems for accurate location tracking.
Integration of Partners and Service Providers: Easily integrate external partners and service providers via link sharing.
Staff Radar: If an engineer needs assistance, they can see the locations of nearby colleagues, facilitating quick support.
Push Notifications: Receive instant notifications to the engineer, especially in emergencies.
Automated Customer Notifications: Keep customers informed with estimated time of arrival (ETA) notifications sent 30 minutes before the appointment via text or email, with the option for live on-route tracking.
On-Premise Data Recording: Record call and feedback data on-site, whether online or offline.
Appointment Scheduling: Engineers can independently schedule binding appointments, which are integrated into FLS Real-Time-Scheduling.
Documentation: Capture checklists, reports, and updated master data directly within the app.
Information Provision: Access all necessary information, including scope and content of work, deadlines, and customer and machine/system data.
Real-Time File Exchange: Exchange photos and documents in real-time, attaching files in common formats (photos, Word, Excel, PDF) directly to the call and transferring them to your ERP/CRM system.
Customizable Reports: Design customer and call reports to meet your specific needs.
Audit-Proof Signatures: Record signatures post-deployment for both customer and engineer, ensuring audit compliance.
Mobile Time Recording: Track activities and absences directly from the app.
Mobile Materials Management: Manage materials, including van stocktaking, with the ability to book and reorder used materials. Record material exchanges between colleagues transparently.
- Display and manage material groups, locations, storage facilities, and inventory.
- Handle serialized materials.
- Book material movements.
- Initiate purchase or restock requests.
For any questions or additional information, feel free to call us at +49 431 239 710 or email us at: [email protected].
What's New in the Latest Version 7010.1090.80694
Last updated on Oct 25, 2024
Minor bug fixes and improvements. Install or update to the newest version to experience the enhancements!
